Design websites for local and nationwide clients. Perform SEO, blogging, and website maintenance to help clients achieve stellar search rankings and get more customers.

Responsible for on-boarding new clients and managing the project from start to finish. Designed new client websites on WordPress. Set up staging sites for testing. Created and managed mail server accounts for new and existing clients. Managed domain names, hosting accounts, and other technical requirements for all customers.

• Created web system for tracking and managing domain names.

Managed $7 million per year contract with Wells Fargo. Coordinated installation of routers and switches for up to 20 sites at a time. Involved in managing, planning, scheduling, and reporting on project activities. Kept accurate administrative records of expenditure, accounting, costing and billing.

• Decreased length of project life cycle per site by 8%.

Team lead for Site Vault project.  IT PM for Predator DMZ project for GE Aviation.  Coordinated with management, solution architects and support teams to ensure that all tasks were completed and all requirements were met.  Created documentation for use in future projects.  Analyzed network and firewall traffic.

• Streamlined file processing method to reduce processing time by 80%.

Worked with Relationship Managers, IT, and internal groups to successfully manage projects for existing financial institutions. Coordinated necessary IT development with Technology Specialists. Performed post-conversion analysis, problem determination and resolution, and other customer support and consulting as required.

• UAT testing of project management software resulted in 10% decrease in project closeout times.
  

Managed the transition of a client’s helpdesk to our centralized business model.  Traveled to clients’ sites to gather product information for integration with our systems, managing the client’s priorities. Also served as second shift help desk analyst for over twenty clients.

• Promoted to Knowledge Management lead after only 6 months.

Performed LAN administration for GE Capital and subsidiaries:  created Active Directory accounts for network, MS Exchange, VPN, dial-in, Oracle, and RSA SecurID.  Administered Ace server for secure authentication.  Provided second-tier support for LAN administration problems.

• Increased closure of support tickets from 34 per day to 48 per day.

Supervised the implementation of all new departmental information systems, including a web-based personnel management system, contract approval system, and document imaging system. Performed hardware, software, and network support for thirty users.

• Directly responsible for computerizing the department’s entire budgeting system within 3 months.

Served as primary help desk lead for Windows NT environment. Managed SMS 2.0 server. Imaged PCs and maintained hardware/software inventory.  Assisted in the creation and maintenance of the corporate intranet. Trained employees on hardware and software systems. Supervised two employees.

• Researched and implemented help desk software to improve rate of case closure by 40%.

Provided support for LAN/WAN environment, including diagnosing and solving problems with workstations, servers, hubs, routers, and cabling. Performed system administration on 25 Novell 4.11 servers. Served as second-tier support for approximately 500 PCs: installed and troubleshot applications; configured and maintained servers.

• Promoted to assistant team lead within 5 months.

Managed all technical resources, including the purchase and maintenance of all computers, telephones, faxes, and copiers. Managed computer resources for corporate office and eight branch offices. Created and managed corporate website for online applications.

• Promoted twice within 9 months from Technical Support to Network Administrator to Technology Manager.